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With the current COVID-19 situation in Australia, your delivery may be slightly delayed. Please allow a few extra days for both domestic and International orders on top of the original delivery time outlined on our website in the delivery section. Due to social distancing measures, signature on delivery is not available, please ship to an address where you will be home during the day, alternatively provide a PO Box/Parcel Locker.

Australia
Standard Shipping 5 - 10 Business Days AUD $9.95

Delivery within Australia

  • Australia Post will send a tracking email to confirm the updated status of your parcel.
  • We deliver most items Monday to Friday, 9.00am-5.00pm (depending on the carrier they may deliver slightly earlier or later).
  • We can't guarantee delivery within our usual timescales to some rural areas; this is dependent on our carrier's delivery policies to these areas.
  • Products may be sent out from multiple locations and therefore may arrive separately, but you will not incur additional delivery charges as a result.
  • Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we'll notify you as soon as possible.
  • Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, dispatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that delivery date or time.
  • Please allow extra delivery time for any orders that personalisation and monogramming. 

International Delivery

International Orders 
International Airmail 5 - 20 working days AUD $35 Flat Fee

  • Please allow 5-14 working days for your parcel to arrive via Standard Airmail, although further delays may occur due to customs procedures in your Country.
  • Items that are shipped via International Courier will need to be signed for.
  • Courier Company will not deliver to PO Box addresses, so please provide your home/Company address only.
  • All customers are responsible to pay import duty, customs charges or other local taxes eg. VAT related to the delivery upon arrival of your parcel. Customs policies vary widely from country to country so please contact your local customs office for further information. Toffee is not responsible for the payment of any local customs/duty charges in your country.
  • Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, dispatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that delivery date or time.
  • Please allow extra delivery time for any orders that personalisation and monogramming.