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With the current COVID-19 situation in Australia, your delivery may be slightly delayed. Please allow a few extra days for both domestic and International orders on top of the original delivery time outlined on our website in the delivery section. Due to social distancing measures, signature on delivery is not available, please ship to an address where you will be home during the day, alternatively provide a PO Box/Parcel Locker.

Refund policy

At Toffee, it's important to us that you are completely satisfied with your purchase. If you aren't 100% satisfied, we are happy to offer a full refund within 14 days of delivery. However customers must cover the cost of the returns postage. 

Please contact us via email before you to return an item. Refunds will be be processed once we have received the returned goods. Contact us at sales@toffee.com.au, with your name, order number and reason for returning.

We can then only offer a return if we deem that the item is completely un-used and with original packaging (if applicable). 

Please note, this returns procedure is applicable to products purchased from our website. If you purchased your Toffee from a retail store or another online retailer, please contact the reseller directly.

We are not able to provide refunds or exchanges for products purchased from other retailers.

 

Please send returns to 

Toffee Cases 
Unit 1, 29 Prince William Drive,
Seven Hills, 2147, NSW